Shipping policy

We're a small team, and every order matters to us. Here's how our shipping and returns process works, with clear information and no vague promises.

How long it takes

Most orders arrive within 5–14 business days.

  • Packing: 1–2 business days

  • Quality check: 1–2 business days

  • Shipping: 3–10 business days, depending on your location

You'll receive tracking information by email as soon as your order ships.

We understand that this may take longer than Amazon. Snugly is a small shop, and we'd rather be upfront about delivery times than make promises we can't keep.

If something goes wrong

  • Changed your mind before shipping? Email us, and we'll cancel your order and issue a full refund. No questions asked.

  • Order hasn't arrived within 30 business days? Contact us, and we'll issue a full refund.

  • Item arrived damaged or incorrect? Send us a photo within 14 days, and we'll arrange a replacement or refund.

Order Not Arrived?

Not delivered: If your order hasn't arrived within 25 business days after shipping, email us at [your Snugly support email] with your order number. We'll contact the carrier to investigate. If the package is confirmed lost, we'll offer a free replacement or a full refund, whichever you prefer.

Tracking shows delivered, but you haven't received it: Please check with your neighbors, building mailroom or front desk, and around your property. Allow 48 hours, as packages sometimes arrive later than expected. If you still cannot locate your order, email us, and we'll open an investigation with the carrier.

Incorrect address: Please double-check your shipping address during checkout. We cannot cover orders shipped to an incorrect or incomplete address entered at checkout. If you need to change your address, email us within 12 hours of placing your order.

Talk to us

[admigosagency@gmail.com]

A real person usually responds within 1–2 business days.